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Keep your robot running.
Keep your costs under control.
KEMARO maintenance plans help prevent downtime, monitor your robot’s technical condition and make maintenance costs predictable – for both purchased and rented robots.
KEMARO CARE ● ONLINE
24× remote checks per year
6× scheduled visits per year
1× annual service in the FULL CARE plan
WHY A MAINTENANCE PLAN?
Less downtime.
Better reliability.
A clearer budget.
An autonomous cleaning robot has to be ready to work whenever your business needs it. Regular remote monitoring and preventive maintenance help you spot wear earlier, plan the necessary work and reduce the risk of unexpected breakdowns.
Preventive
We notice deviations before they turn into longer downtime.
Professional
Your robot’s condition is monitored by a KEMARO technician and an official service partner.
Predictable
You choose the right service level and know your monthly maintenance cost.
THREE SERVICE LEVELS
Choose the right maintenance plan for your robot
All plans are designed to maintain the reliability of your KEMARO robot. If needed, we will help you choose a plan to match the robot’s workload and site.
REMOTE MONITORING
REMOTE
Regular remote checks and a technical overview without an on-site visit.
49 € / month + VAT
- Remote robot check twice a month
- Review of operating history and error messages
- Check of usage and possible deviations
- Wear-part condition monitoring
- Maintenance and replacement recommendations
- Customer notification of any problem detected
- Remote technical support
Suitable for customers who want professional remote monitoring and preventive recommendations.
PREVENTIVE MAINTENANCE
CARE
The REMOTE plan plus regular professional on-site inspections.
119 € / month + VAT
- All REMOTE plan services
- On-site maintenance visit every 2 months
- Up to 6 scheduled visits per year
- Inspection of brushes, filters and seals
- Inspection of wheels, sensors and LiDAR
- Inspection of charging and the charging station
- Test run and maintenance recommendations
Suitable for a robot that works regularly and whose downtime risk you want to reduce proactively.
RECOMMENDED
FULL CARE
The most complete solution – maintenance and planned wear parts for a single monthly fee.
239 € / month + VAT
- All REMOTE and CARE plan services
- 1 annual service
- Annual planned wear-parts package
- Wear parts replaced as maintenance needs require
- Up to 6 on-site maintenance visits per year
- Priority technical support
- Replacement robot during repairs, if needed
- Predictable regular maintenance cost
The best choice for customers who want minimal administrative effort and the most predictable annual cost.
FULL CARE
Planned wear parts are included in the price
One monthly fee. Fewer surprises.
FULL CARE includes wear parts planned for normal use, up to the annual quantities listed below. Parts are replaced according to actual wear and maintenance needs.
12 monthsservice period
6 visitson-site inspections
24remote monitoring checks
2×
disc brush
Planned wear according to the robot’s actual workload.
1×
roller brush
Main brush replacement as needed, within the plan’s annual limit.
4×
air filter
Filter condition is checked regularly and filters are replaced when needed.
1×
seal kit
Lips and seals – up to one set per year under normal wear.
QUICK COMPARISON
Everything important at a glance
The scope of service grows with the level of robot reliability and cost predictability.
| Service | REMOTE 49 € | CARE 119 € | FULL CARE 239 € |
|---|---|---|---|
| Remote check 2× per month | ✓ | ✓ | ✓ |
| Monitoring of error messages and operating history | ✓ | ✓ | ✓ |
| Wear-part condition monitoring | ✓ | ✓ | ✓ |
| On-site inspection every 2 months | – | ✓ | ✓ |
| Up to 6 scheduled maintenance visits per year | – | ✓ | ✓ |
| Annual service | – | – | ✓ |
| 2 disc brushes + 1 roller brush | – | – | ✓ |
| 4 air filters + seal kit | – | – | ✓ |
| Priority technical support | – | – | ✓ |
| Replacement robot during repairs, if needed | – | – | ✓ |
CLEAR TERMS
What is good to know before choosing?
Does the plan suit both purchased and rented robots?
Yes. A maintenance plan can be added to both a new robot purchase and a rental solution.
Does FULL CARE include all of the robot’s spare parts?
No. FULL CARE includes the planned wear parts named on this page. The battery, electronics, motors, LiDAR, sensors and other repair spare parts are not part of the wear-parts package.
When are FULL CARE wear parts replaced?
As needed, based on actual wear, the robot’s workload and technical inspection – up to the plan’s maximum annual quantities.
Is damage caused by misuse covered?
No. Repairs of damage from accidents, impacts, liquid damage, incorrect use or any other damage not caused by normal wear are priced separately.
Maintenance through an official KEMARO partner
Under the KEMARO Gen II warranty terms, the maintenance required during the warranty period must be carried out by KEMARO or an official KEMARO sales partner.
3 yrs / 5000 h
Which plan suits your robot?
Tell us about your robot’s workload and site. We will help you choose the right service level and agree on the service area and call-out terms for on-site visits.
All prices are shown excluding VAT. Transport and call-out terms for on-site visits depend on the site location and are agreed when the service contract is signed.
FULL CARE wear parts apply within normal use and the maximum annual quantities.